Dust
A platform for building custom AI agents wired directly into a company's own tools.
What is Dust?
Dust lets companies build their own AI agents that connect to internal tools, documents, and data rather than relying on a generic chatbot with no context. It's aimed squarely at enterprises: the agents are configured by a technical team, then used by everyone else through Slack or a simple chat interface.
Dust's whole premise is that a generic AI assistant is only as useful as the context you give it, and most companies never get around to giving it any. Instead of a consumer chatbot, Dust is built as infrastructure — a way for an internal team to connect company data sources and build agents that actually know the company's own processes, tickets, and documents. That makes it a harder sell to individuals and a much easier one to enterprise IT and platform teams, which is exactly where it has focused through 2025 and 2026.
Key features
- Build custom agents connected to internal data sources
- Slack and internal-chat-native deployment
- Connectors for common enterprise tools and document stores
- Access controls and audit logs for enterprise IT
- Agent templates for common internal workflows
- API access for embedding agents into other internal tools
Pros
- Agents actually reflect a company's real data instead of generic answers
- Built with enterprise security and access control in mind from the start
- Flexible enough to cover many different internal use cases
Cons
- Requires real technical setup work before anyone sees value
- Pricing is opaque and clearly not aimed at small teams
- Success depends heavily on how clean the underlying company data is
Best for
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